Checking the Status of an Order

Sometimes you'll need to check the status of an order for whatever reason, like if a customer calls to check on the status of their order. The Work Order Dispatch screen is designed for this purpose.

  • Click the Work Order Dispatch button on the main screen.

  • The Work Order Dispatch GET screen will open. You can filter by pretty much any criteria imagineable, including the order number itself, a specific customer's account number (will bring up all orders for that customer account), order dates, etc. In this example, we'll search for a specific order using the Order Number search box (order 10076).

    wo dispatch GET 4.1x
  • EmbTrak will retrieve and display the work order(s) specified in the GET screen. If no criteria is entered, then the most recent 500 work orders will be retrieved. The below picture breaks down and explains the Work Order Dispatch screen.

    wo dispatch explained 4.1x
    1. The top grid displays each work order, with each line representing a different work order and its details (customer account, decoration information, process type, etc.). Right Click in the column header area and you can select which columns appear.  Most columns can also be moved within the grid or changed in width.
    2. These two tabs display the customer account details -- the shipping and sold to addresses.
    3. The middle section consists of three tabs. The Details tab highlights the dates that the order was created, the required date and any other dates that were filled out on the sales order. It also has the 'Op Due' link, which opens up the process control screen and shows which step the order is at in the process. We'll go more into this functionality in the next section below. The Notes tab, displays any notes that were written or imported in the sales order.  The Shipping Info tab includes fields for Carrier and Tracking information.
    4. The Viewer on the work order displays the design for that work order. Keep in mind that the design will show in system colors, whether or not the design has already been colored. Because work orders split on each different design, the design will change as you move from work order to work order (as displayed in section 1). The data for the design appears underneath the design.
    5. The bottom grid displays the remaining details for the selected work order: product number, color, total quantity, size breakdown quantity, design position and product type.
  • The Process Control screen is the primary way to see the status of an order (also referred to as Op Due).
    • A few terms that you'll need to know regarding this screen:
      • Op Code: Short for Operation Codes, are the five-digit codes to represent the routing steps. For example, OC030, PR100, etc.
      • Routing: The sequence of steps that the order goes through from creation through completion. 
      • Op Due: The op code that the order is currently at.
      • Terminal step: The last op code in the routing. This is the step that all orders, after they are finished, will remain at indefinitely.  
  • Located under the Details tab, the blue link shows which step the order is at now. By clicking the link, you'll open the Process Control screen.

    • The Process Control screen has two views: the Table view and the Gantt Chart view.